Clear answers, practical next steps
Frequently asked questions
A quick guide to working with PCGEN, from support coverage and cybersecurity to remote assistance.
How PCGEN works
The essentials, without the jargon
If your question is not covered here, contact the team and we will point you in the right direction.
What types of businesses does PCGEN support?
PCGEN supports small and medium-sized businesses across Malta, providing day-to-day IT support, managed services, infrastructure, cybersecurity and project expertise.
Can PCGEN support us remotely and on-site?
Yes. Many issues can be investigated securely through remote support, while on-site assistance is available when hands-on work is the better option.
Do we need an in-house IT team as well?
Not necessarily. PCGEN can act as your outsourced IT partner or work alongside an existing internal team, depending on your requirements and available resources.
Can you help improve our cybersecurity?
Yes. PCGEN can help with access control, patching, antivirus protection, policy management, backup, recovery planning and wider security improvements.
What happens when we contact PCGEN?
We begin by understanding the challenge, its priority and your existing environment. The enquiry is then routed to the specialist best placed to recommend a practical next step.
How do existing customers get remote help?
Use the Remote Support page to download the PCGEN support application for Windows or macOS, then share the displayed connection address only with a PCGEN engineer you recognise.