About the role
An entry-level support role for someone eager to learn, support business users, and grow practical technical skills with the PCGEN team.
Responsibilities
- Assist clients with day-to-day technical support requests.
- Help with workstation setup, software support, and basic troubleshooting.
- Escalate technical issues clearly to senior team members.
- Keep support notes and client updates accurate.
Requirements
- Have a strong interest in IT support and business technology.
- Be willing to learn across Microsoft, networking, and cloud environments.
- Communicate clearly with clients and colleagues.
- Work effectively under pressure, multitask and meet deadlines.
- Be highly motivated, meticulous and organised.
What will help
- IT qualifications or certifications.
- Previous helpdesk, desktop support, or customer service experience.
- A clean driving licence and own transport.